Privacy policy

This policy explains what HumanFn (Vermilion Holdings LLC) collects, why, who sees it, how long we keep it, and how to have it deleted.

What we collect

• Your contact details: email, and optionally name and phone.
• The task: description, address, access notes, deadline and budget.
• Evidence from the visit: photos, answers, measurements, and the location and time where they were captured.
• Payment records from Stripe (amount, status, card brand and last 4 digits). We never receive full card numbers.
• If an AI agent sends the request: the name of the agent application, for support and attribution.
• Basic technical logs (IP address, browser) for security and rate limiting, and error reports.

Why we use it

To quote, perform and deliver your task; to process payments and refunds; to contact you about your request; and to prevent abuse.

Who sees it

• HumanFn staff who review and manage requests.
• The local person who accepts your job sees the task, address and access notes, only after accepting. They never see your contact details.
• Service providers who process data for us: Supabase (database and file storage), Railway (hosting), Stripe (payments), Resend (email), Sentry (error monitoring).
• If an AI agent made the request, results are returned to that agent.

We do not sell personal information.

How long we keep it

• Task details, addresses, contact details and evidence: 12 months after the job ends (covers card-dispute windows and claims), then deleted.
• Payment records: 7 years (accounting and tax), kept by HumanFn and Stripe.

Deletion and questions

Email support@humanfn.com from the address you used. We delete your data within 30 days of a verified request, except records we must keep by law.